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🔁 Returns & Exchanges – FashionSarah.com

We want you to love your FashionSarah purchase. If you're not completely satisfied, please review our return and cancellation policy below:

🛍️ RETURNS (If Applicable)

To request a return, please contact us at sales@fashionsarah.com within 15 days of receiving your item.

Returns without prior authorization will not be accepted.

Once your return is approved, you will receive:

  • A return shipping label or return instructions
  • The warehouse return address

Eligibility:

  • Item must be unused, unworn, with tags, and in its original packaging
  • You must provide your receipt or proof of purchase
  • We do not accept returns due to shipping delays — please select your shipping option (Standard or Express) carefully

⚠️ NON-RETURNABLE ITEMS

We do not accept returns for:

  • Personalized or custom-made items (e.g., dress orders)
  • Beauty products, personal care, or fitness machines
  • Hazardous materials, flammable liquids/gases
  • Gift cards

Please contact us before purchasing if you’re unsure whether your item is returnable.

🔄 EXCHANGES

The fastest way to get what you want is to return the item (if eligible) and place a new order once your return is approved.

📦 DAMAGE OR WRONG ITEM?

Inspect your package upon delivery and contact us immediately if:

  • The item is defective
  • The item was damaged
  • You received the wrong product

Email: sales@fashionsarah.com within 48 hours of delivery so we can make it right.

💳 REFUNDS

Once we receive and inspect your returned item:

  • We’ll notify you if the refund is approved or denied
  • Approved refunds will be issued to your original payment method within 10 business days

Note: Your bank/credit card company may take additional time to post the refund.

If more than 15 business days have passed after your return is received and no refund has been posted, please contact us.

🚫 CANCELLATION POLICY

You may cancel your order within 12 hours of placing it by emailing sales@fashionsarah.com with your order number and cancellation reason.

Orders cannot be canceled if they have already been shipped.

📬 RETURN FOR WITHDRAWAL 

In case of return under withdrawal rights:

  • Return shipping costs are paid by the customer
  • The customer bears responsibility until the returned package reaches our warehouse

❗CHARGEBACK NOTICE

📩 Before You File a Chargeback

All order issues must be reported to us first.
Filing a chargeback without contacting support first will be treated as payment fraud and contested with your payment provider. Chargebacks filed without contacting our support team will be considered a violation of our terms and will be disputed as payment fraud.

We respond to all support emails within 24 hours and resolve most cases within 48 hours. 

Always contact sales@fashionsarah.com first. We’re here to help.